Refund policy
Return and Refund Policy
At Hoomery, we want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging.
- You will need the order number or proof of purchase.
- Gift cards and items marked as final sale cannot be returned.
How to start a return
Email us at support@hoomery.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.
Damaged or wrong items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery with photos so we can make it right. In these cases we cover the return shipping or send a free replacement.
Return shipping
For returns that are not due to our error, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Contact
Hoomery, 1158 S Dora Ave, Yuma, AZ 85364, United States
Email: support@hoomery.com
Phone: +1 (928) 264-7242